NP
Nic P

1 reviews | Active since Aug 2018

22 Aug 2018, 15:31

EXTREMELY PATHETIC SERVICE

Firstly, how do you justify charging R130 for a letter of confirmation? That is ludicrous. Secondly Absa (Chatsworth) service is terrible. The branch manager Rodney Reddy and Naresh Madoo speak to a client in such a condescending manner. I have a valid complaint and they just won't listen in addition they want to cut me off when I am explaining my situation. Do you provide customer service training for your staff? Extremely irate with the service that we receive.

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Replies (1)
Absa
Absa's reply23 Aug 2018, 11:38
Official

Dear Nicole Pillay

Thank you for bringing this matter to our attention.

We sincerely apologise on any inconvenience caused.

Kindly provide our office with a id number or account number to ensure effective investigation and feedback

Regards

Daphne Le Grange