Extremely Pathetic Service!!!

I opened a virgin money credit card, I was then told to send my FICA documents which I did.

I then received the card and was able to use it, when suddenly I wanted to to buy some groceries and the card declined.

I called the call center and they informed me that there is FICA documents outstanding. I was given an email address ********** which I sent my documents, I was told it would take up to 7 working days.

I then called the following day to find out if my documents were received only to find out that nothing was received and was given a different email address this time.

The next day I called again, only to hear the same story and was given another email address and was told the previous email addresses are incorrect. They informed me it would take 48 hours to be processed.

I called the next day to do a follow up only to find that nothing was received on their end when I have received confirmation of the email delivery.

It’s been a whole week now and I’m still unable to use the card and it’s way past their turnaround time.

This service is really pathetic, a call center can’t do one simple task!

I would like to inform everyone who is wanting to open a credit card with virgin money to look elsewhere as their service is the pits!