Extremely no service

Well Absa has not yet resolved my complaint successfully, all they did was provided me useless feedback, no time or investigation was taken in this matter. LEBOGANG did not even have the decency to contact me to find out what was the compliant about. I have two cars with ABSA, I picked up natis for my Hyundai Accent car on 17 April 2021 at ABSA Trade route, I have second car which was paid up in 2008, I did not receive natis for this car, I spoke to the call centre and they said I should forward my copy of my disk, the vin number , a pay the fee but this was last week, 25 MAY 2021, I been waiting for a reply to say what is going, LEBOGANG is telling me useless info so confidently with no real investigations. please ABSA forward me my Natis document for Opel Astra and not the Hyundai as I have that natis document. as I have given you'll an opportunity to annoy me with your incompetence, now we need answers