EXTREMELY FRUSTRATED WITH LACK OF SERVICE

Re: C-***7 FW: *** 08 0 - Application for Flexi account ref:_00D1r1GluM._5005J4E4OH:ref On 30/05/2019 I submitted an online application to open a bank account to use with my stockbroking account. Today, at 14:22 I called *** to find out why I have not received confirmation of the account being opened or anyone contacting me for additional information. After I had answered all the security questions, the consultant advised me that she could not help me as my details are not the same as what ABSA's system states. The information on the system is what my details were 10 years ago, not what I filled in on the application form, nor the FICA documents which I sent through to *** on 5/06/2020, to ABSA Stock Brokers on 01 June to open my share account and *** today. The consultant said that I must visit a branch to update my details. I had intended going into the branch yesterday morning at 08:45, but the queue snaked all the way to the entrance of the Makhado Mall and back to the bank on the other side of the passage. I asked the security guard which day of the month is a good day to go to the bank when there is not a long queue. He said that there is always a queue! In this day and age I am not prepared to waste my time standing in a long queue.