EXTREMELY FRUSTRATED WITH ABSA

*****!!!!!!!! We are EXTREMELY frustrated with ABSA!!!

We have been running around from one department to the next to sort out a wrongful payment on ABSAs side. I fail to understand how ABSA can not assist with a mistake that was made on there side My mother a client of absa ) went to your Potchefstroom branch 02/01/2021 where a consultant assisted them in paying an amount of R126 200 into an international standard bank account where they provided the consultant with all the correct account details(they physically gave a print out of all the details). So your consultant clearly does not know the difference between a normal and international account its paid into a local account. I don't understand how ABSA is saying its standard bank problem when the fault is on your side. Standard bank has tried to assist us and explained all the protocols but they can not disclose personal information of a client to a client only if absa lodge a complaint to standard bank directly. The client did not pay the money into the wrong account ABSA did as we were afraid that something like this will happen if we do it ourselves online and now due to incompetence this did happen in the bank where it must be safe to do any transfers, the consultant was informed that the account is a international account and still this information was not entered correctly . This is a big sum of money and apparently the money is already withdrawn from the incorrect persons account. Im discusted in Absa clients services as we have tried everything!!!!! WE WILL APPRECIATE A CALL FROM YOUR LEGAL TEAM TO ERIKA ZONDAGH ***