Extremely frustrated customer

If i could give Absa 0 stars i would. I want to cancel a transaction that hasnt been received by the beneficiary yet but the customer service lady (celeste) tells me the money has to enter the persons account first and then only after 7-10 working days they will try reverse it.

What kind of bullsh#t is this. I knew i should have changed banks a long time ago. Absa you are the worst bank anyone could ever think. Any problem possible ive had with you guys. I plan on changing all my accounts over including business accounts. You guys are pathetic.