KC
KERRYN C

1 reviews | Active since May 2013

26 Feb 2015, 11:31

EXTREMELY EMBARRASED

I was extremely embarrassed when I got to the till at clicks to pay for my goods, only for my card to be declined, I have never been so embarrassed when I knew there were sufficient funds in my account, the card was swiped twice, and I got an sms twice that funds had been debited. I have not checked my statement yet to see if they have really been deducted from my account, clicks said I must come back if they have for a refund. I am so embarrassed, I would of been *****ed if I was at a restaurant and this happened. Every time I went to Absa they suggested I change to the cheque account as swipes are free - I have not been drawing cash for this purpose and I was left In a situation which could have left me with a bigger problem.<br> <br> Please could you check why this happened, and will it happen again?<br> <br>

0
Replies (1)
Absa
Absa's reply26 Feb 2015, 14:39
Official
Hello KERRYN_MIA,

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

Best regards,