Extremely dissatified with the service i received

Im so disgusted in the service i just received.

I was sent a R4800 cash send from an ABSA account holder - They advised me that they cant pick up the voucher - The lady from the ***** department tells me to contact my bank which is FNB - How the hell are the suppose to help me - All i wanted was some sort of relevent assistance on how i can get this money and they couldnt even give me a proper answer the lady rather got Rude - i wish i remembered her name - Im a single mother and was ****med out of R4800 and a washing machine the bank thats suppose to assist is ABSA as the cash send was from them - They couldnt even assist with the number i had of the person that ****med me - then we wana know why our country is the way it is - due to poor systems- poor service and horrrible people that dont care