1 reviews | Active since Nov 2012
Extremely dissapointed at ABSA, I need to take my business away
I am so disappointed at Absa for failing to inform me of the ********** transactions that took place on 24/08/2019 from my card number ***29 2875. I have sms notifications with Absa whereby I should be informed when transactions take place in my account but Absa chose not to notify me of the transaction of R2 000 that took place at 22:36, R1 000 transaction that took place at 22:38 and R700.00 transaction that took place at 22:48. The only transaction that Absa notified me of was the R700 that took place at 23:01 from Caltex garage. Should I had been informed of the first transaction at 22:36 I would have immediately called the ***** line for the card to be stopped just like I did when I was notified at 23:01. I only got to know of the 22:36, 22:38 and 22:48 transactions when I called the ***** line after 23:01.
Absa failed me dismal and also put me in even high risk of being a victim. These transactions took place in Gugulethu and I was never been in Gugulethu on this date, TRACKER can confirm that I was in Khayelitsha and not in Gugulethu.
I need answers asap
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Regards
Pravesh Bejay
Specialist Case Manager
Customer Value Management
