Extremely disgusted and dissapointed

The absolute worst experience of my life -ABSA bank has ruined my reputation due to lack of communication ,I have never felt so little and humiliated by anything and worse in public . To cut a very long story short I changed my number 2 years ago from and 083 number to the current number which is *** which as per my memory I updated with Absa . I have had some financial battles which I am not comfortable sharing on this platform and missed two payments for my vehicle finance. As I was laying in my vehicle yesterday at Berea centre ,I had some gentlemen come up an advised that that they had come to repossess my vehicle ,Please note there was a huge audience, people looking and pointing at me like I had ****** this vehicle .In my entire life I have never ever felt so humiliated and so little .I had to shortly explain to the gentlemen that nobody has ever contacted me and requested that I get an opportunity to liase with Absa, I had also Assumed that all was fine as the vehicle finance debit order was going off as per normal .I cannot and I will not express the amount of distress this has brought upon me . I would have never ever thought after the good payer that I have been ,a mere two payments would do this much damage to me especially reputational damage . A big company such as Absa has dismally failed me ,Absa did not protect me as a consumer or as their customer .Absa took away all my rights a customer -the account is apparently with the legal department ,but I ask myself how ??? no communication via cell phone, email ,post how did it get there . I may not have means to consult legal action against Absa however I will make contact with the Ombudsman ,I will post this on social platforms until somebody does something about this mess and distress caused to me . I have not been treated fairly as a consumer. I am not sure if it is because of my ethnicity, as in this country we are treated as *********.