Extremely disgusted

I each and every time have to come through this channel to be assisted by Absa. A simple question for a consultant to check on the system its difficult to answer. Question is...Kindly provide an update on my insurance policy premiums. I see that it is in arrears of about R485, is that the only amount outstanding otherwise up to date?....I am asked to contact the call centre? What are the whatsapp channels. email, app enquiries for? IS there no way that a consultant can call me? With the extreme cheque account bank charges am paying it is difficult to be called and resolve the enquiry?