Extremely Disappointing Service from Absa Private Banking

It is extremely disappointing that I have had to resort to hellopeter in order to receive any sort of assistance from Absa Private Banking. After enduring years of consistently poor service, I have finally decided to switch banks. I have recently been residing outside of South Africa for several months, and during this time both my Absa debit card and credit card were blocked due to a suspicious activity alert. Despite reaching out to my banker multiple times via email and phone, I have received no response and have found them to be completely unreachable. Additionally, I have attempted numerous calls to the ***** department, only to have them repeatedly cut off and endure lengthy waiting times (which is particularly aggravating considering the high cost of international calls). I have even provided my contact information, requesting a callback, yet have not received a single response. It is truly perplexing that a bank which advertises itself as being geared towards private clients with elevated service standards would fail so miserably in terms of both their exorbitant rates and abysmal service quality, especially in times of urgent need.