EXTREMELY DISAPPOINTING ABSA SERVICE!

I have been struggling for months now to try and get hold of someone in the Vehicle Finance Devision. I recieved an email with confirmation that all correspondence will be done via email, i have send an email to the provided email address requesting for them to contact me. Finesse Ismail has rep**** back that i can only talk to her via email, requesting my ID Number, Address, Cellphone Number and last four digits of my account number... i am not willing to provide this information on email due to Cyber Crime we have been hearing about for years now. ALL I NEED IS TO SPEAK TO SOMEONE IN THE ABSA VEHICLE FINANCE DIVISION TO ASSIST ME WITH MY ACCOUNT. The thoughts crossed my mind a while back to maybe move all my business to ABSA, but defnitely will NOT be doing so. getting numbers and assistance on what i pay thousands towards ABSA, is just Impossible!!!!!