AM
Ananke M
1 reviews | Active since Jun 2021
20 Feb 2025, 08:23
Extremely Disappointed with Absa’s Handling of Insurance
I am extremely unhappy and disappointed with how this situation has been handled. We purchased a vehicle that is financed through Absa. To our surprise, we received a call informing us that there is no insurance on the vehicle and that Absa will take out their own insurance – simply adding it to our monthly installment.
Not once were we asked whether we already have insurance or if we could provide proof of it. It was just assumed that there was no insurance, without any attempt to confirm it with us first. This is not the first time this has happened – Absa has previously deducted money without any prior communication or consent.
I have sent multiple emails regarding this matter, but unfortunately, I have received no response! This is absolutely unacceptable.
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Replies (3)AM
Ananke M's updateReviewer Update
20 Feb 2025, 13:45 I have already sent 29 emails with the proof of insurance to AbsaVP Services and AIP Services, yet I continue to receive the same automated response:
"Thank you for your email. We acknowledge thereof. We will attend to your email within 48 hours."Still no response.Let me be clear:
"Thank you for your email. We acknowledge thereof. We will attend to your email within 48 hours."Still no response.Let me be clear:
- The vehicle is registered in my name.
- The insurance is in my wife's name.
- The proof of insurance has been sent multiple times.
AM
Ananke M's update20 Feb 2025, 13:45
Reviewer Update
I have already sent 29 emails with the proof of insurance to AbsaVP Services and AIP Services, yet I continue to receive the same automated response:
"Thank you for your email. We acknowledge thereof. We will attend to your email within 48 hours."Still no response.Let me be clear:
"Thank you for your email. We acknowledge thereof. We will attend to your email within 48 hours."Still no response.Let me be clear:
- The vehicle is registered in my name.
- The insurance is in my wife's name.
- The proof of insurance has been sent multiple times.
AM
Ananke M's updateReviewer Update
20 Feb 2025, 15:17 I am still waiting for any response.After 29 emails, I expected at least one reply from ABSA, but nothing. The automated response says, "We will attend to your email within 48 hours."Well, 48 hours have come and gone (yesterday) – still no response.This is beyond unacceptable. I need confirmation immediately that my records have been updated. I expect a proper response today.
AM
Ananke M's update20 Feb 2025, 15:17
Reviewer Update
I am still waiting for any response.After 29 emails, I expected at least one reply from ABSA, but nothing. The automated response says, "We will attend to your email within 48 hours."Well, 48 hours have come and gone (yesterday) – still no response.This is beyond unacceptable. I need confirmation immediately that my records have been updated. I expect a proper response today.
AM
Ananke M's updateReviewer Update
21 Feb 2025, 07:37 Your automated email states that you will respond within 48 hours. I sent my first email on Monday at 09:55, and up until now, I have received NO response whatsoever!Your service is absolutely pathetic. One would expect a company of your size to be more professional, yet this level of incompetence is unacceptable.
The only response I have received from you is on Hello Peter. What exactly are you trying to prove? You act as if you are addressing the issue, yet I still have **no answers, no resolution, and not even a single reply to my 29 emails!This is absolutely ridiculous. You claim to be looking into the matter, but in reality, you are doing nothing. Your lack of professionalism and customer service is unacceptable.I demand an immediate response—no more excuses, no more automated replies, and no more empty promises on public platforms!
The only response I have received from you is on Hello Peter. What exactly are you trying to prove? You act as if you are addressing the issue, yet I still have **no answers, no resolution, and not even a single reply to my 29 emails!This is absolutely ridiculous. You claim to be looking into the matter, but in reality, you are doing nothing. Your lack of professionalism and customer service is unacceptable.I demand an immediate response—no more excuses, no more automated replies, and no more empty promises on public platforms!
AM
Ananke M's update21 Feb 2025, 07:37
Reviewer Update
Your automated email states that you will respond within 48 hours. I sent my first email on Monday at 09:55, and up until now, I have received NO response whatsoever!Your service is absolutely pathetic. One would expect a company of your size to be more professional, yet this level of incompetence is unacceptable.
The only response I have received from you is on Hello Peter. What exactly are you trying to prove? You act as if you are addressing the issue, yet I still have **no answers, no resolution, and not even a single reply to my 29 emails!This is absolutely ridiculous. You claim to be looking into the matter, but in reality, you are doing nothing. Your lack of professionalism and customer service is unacceptable.I demand an immediate response—no more excuses, no more automated replies, and no more empty promises on public platforms!
The only response I have received from you is on Hello Peter. What exactly are you trying to prove? You act as if you are addressing the issue, yet I still have **no answers, no resolution, and not even a single reply to my 29 emails!This is absolutely ridiculous. You claim to be looking into the matter, but in reality, you are doing nothing. Your lack of professionalism and customer service is unacceptable.I demand an immediate response—no more excuses, no more automated replies, and no more empty promises on public platforms!