Extremely disappointed with Absa Insurance process

I have building insurance with Absa and had to claim due to water damage in our kitchen (claim number: ***). After more than 3 weeks of daily phone calls to the call centre, lodging a formal complaint and threatening to go to the Insurance Ombudsman for resolution, we finally reached Somebody at Absa who knows how to do their job. I encourage you to listen to all the call centre recordings of my Numerous phone calls so that you can see how we had to wait 31 DAYS for our kitchen to be fixed. That''s right, Absa''s useless staff and non-existent processes left us without kitchen counter, basin or taps for MORE THAN A MONTH due to the incorrect handling of our claim INTERNALLY. I participated in the Net Promoter Client Service call today and am fuming again. I would like to see how Absa try to do service recovery with me. 'Absa: today, tomorrow...never.'