KM
Kholo M

1 reviews | Active since Feb 2020

01 Jan 2026, 19:21

Extremely Disappointed with Absa Gold Cheque Account – Regret Switching My Salary

I recently joined Absa and moved my salary to the Gold Cheque Account / Gold Package, expecting a premium, value-packed experience with "unlimited" perks. Huge disappointment.

Despite paying a fixed monthly fee R150, I’m still charged extra for basic everyday things: - R1.50 for buying airtime/data on the app - R1.25 per SMS payment confirmation - R7.50 for PayShap instant transfers - High fees for cash withdrawals once you exceed the low R3,000–R4,000 monthly limit

What’s the point of a fixed fee if you still pay for airtime, notifications, instant payments, and reasonable cash access? It feels like misleading marketing – they push "unlimited digital" but hit you with sneaky add-on costs for common needs.

The rewards and perks don’t make up for it, and the experience has been frustrating overall. I’m already planning to downgrade or switch back. Avoid this account unless you’re 100% digital and never use cash or buy airtime.

Strongly advise thinking twice before signing up.

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Replies (1)
Absa
Absa's reply02 Jan 2026, 09:30
Official
Dear Kholo
 
Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution.
 
The reference number for your complaint is C-***8.
 
Regards
Pravesh Bejay
Customer Value Management