Extremely disappointed with ABSA Credit Card Closure

I am writing to express my deep disappointment with the way ABSA is handling the closure of my credit card account. For several weeks, I have been trying to settle and close this account, but I am met with a different story every time I speak to someone, whether via email or phone which I’ve done no less than four times. It’s beginning to feel like deliberate stalling to discourage me from going through with it.

When I visited a branch in person, the consultant even admitted that the bank would likely try to persuade me to keep the card, and advised me to stand firm. I find this tactic both frustrating and unprofessional.

I have been a loyal ABSA customer for nearly 20 years, with all my accounts, including my home loan, under their roof. I’ve stayed this long because of the service—but this experience is far from the standard I expected. It is unacceptable.