Extremely Disappointed with ABSA Business Banking Service

I recently app**** for an ABSA business account, and what a mission it has been. When you call, the consultants are friendly and helpful, but when it comes to email communication, it seems nobody responds. I had to constantly follow up by phone because my emails were ignored.

It took numerous calls just to receive my welcome letter and account number from my assigned business banker, Nnugeo Tokologo. Even after that, I sent an email this morning with important questions about my business account and have received no response hours later.

As a business client, I expect efficient, professional service and proper communication, especially from a bank that markets itself as a business banking leader. This experience has been frustrating, unprofessional, and disappointing. If this is the level of service I can expect going forward, I will seriously consider moving my business banking to another institution that values its clients.