Extremely disappointed in poor service

After submitting my Vica documents numerous times in less than 12 months of opening my accounts (the same documents they need in order to open an account), one of the accounts was blocked due to \outstanding"paperwork. How many times do they actually need us to submit the same documents? I went to the closest branch at the time (with the documents) just to get told that I need to hand it in with the branch I originally opened the account with (which is 1000km away). On request to mail it"