Extremely disappointed customer once again

Item: Absa
Rating: 1
Author: Carin P

Its has been 2 weeks since I app**** for a credit card. I have send the required documents to them 3 times. I was emailed that I havent submitted the documents after Ive received an email and sms that they have received everything. This is really disappointing and the worse service I have received from ABSA. Really disappointed.

Helpful (0)

Replies (2)

Carin P's updateReviewer Update

18 May 2018, 15:50

I have phoned and eventually got to talk to someone after holding on for 18:28 and said bye on the call after 24:53. This is pathetic. Now I have to get through another weekend without ANY service from ABSA. Ive got screenshots as proof.

Carin P's update18 May 2018, 15:50

Reviewer Update

Absa's replyOfficial

21 May 2018, 12:32

Dear Client.

Thank you for bringing this matter to our attention.

Please be advised that the application was approved and the delivery scheduled for the 23rd of May.

Regards

Claudette

Best regards,

Absa's reply21 May 2018, 12:32

Official