Extremely Disappointed

I was stopped by 2 Sheriffs and was told to hand over my vehicle as they cameras picked up a delinquent message with my registration. I was then told that my car will be taking in for storage and released after 21k is paid. As a female driver in this situation I was scared and anxious as these 2 men had no other information from the bank apart from collecting that car for the amount of 21k outstanding, I am furious as ABSA has not made any contact with me prior to this happening nobody has contacted me to assist with any form of payment arrangement. I think it is extremely stressful for anyone to be placed in this situation. I would appreciate some kind of contact before my car gets randomly taken for that kind of amount outstanding. Extremely disappointing to have such pathetic service from a well established institute!

My Contact Number: *** Email Address: *** N.Chetty