Extremely disappointed

I have been sending and responding to your emails on fixing up my home loan and I never seem to get the one responsible person that can assist me,I keep receiving emails from different people I do not even understand if my documents that were sent and received by absa are being read.is it difficult to find one that person to handle my matter rather than having multiple of people sending me the same annoying messages that I keep responding to but never get help.what does one need to do to find assistance at absa.firstly the branches are unable to assist they promise to get back to you but never do ,secondly the call centre lines are useless because you hold for too long and either you are in a wrong department and the people can't even transfer you to the right department or your lines hang up on their own.

I am really tired I've been asking for the same thing for a year but to this day no one takes responsibility to assist.for fact that I have been a loyal client for more than seventeen years the service is now changing from best to worst.I have always trusted absa but lately I am always left disappointed.

Even when I get told that a consultant will call me I never believe it because they never do. Is there something one could do to change your service because really I cannot be asking for the same thing for a year where not even a single person can assist.I am tired of receiving emails from different people who are not even assisting but sending me the same document that I have emailed so many times without even telling me where I went wrong on the first documents.I need one person to assist me not all these different people.do we have to beg to be assisted in absa?do we always have to write bad reviews?what does absa really pride themselves in?does absa care about their clients needs? Are you as absa happy that your customers are always unhappy,is this what you promised me more than seventeen years ago when I decided to open an account with you?