Extremely disappointed

I have been trying to get a claim sorted for more than 3 weeks now and getting super frustrated. After weeks of calling and fighting, the assessors Digicall finally sent someone out on the 28th of January 2022 to come and inspect the lightning damage On the same day they sent through their report to ABSA Last week I was informed by Alcatraz Security that ABSA approved the claim and that they would come and install this week either Tuesday(today) or Wednesday They are just waiting for spares We called them this morning and they still do not have the necessary spares to come and do the repairs Now where I am getting frustrated is because my wife is all alone on our property with no security which infuriates me because let's face it we live in South Africa and the safety of my family is very important to me Honestly seeing how ABSA is treating me as a long time client is very disturbing seeing that I have 4 bonds, bank accounts, a trust account, vehicle finance and 2 houses insured by them for them to treat me like this is disgusting