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1 reviews | Active since Sept 2020

30 Sept 2020, 12:49

EXTREMELY BAD SURVICE !!!!!!!!!!!!!!!!!!!!! ABSA

We at Maxi Motors have an ABSA ATM that's on a rental agreement. ABSA has not been paying us a rental for the last 5(five) months, in the contract as stated.

We have tried continuously contacting ABSA bank regarding the issue and it has not been resolved. The people working at ABSA call center keeps on transferring us to the incorrect departments as if these people were hired of the street to work at ABSA.

ABSA has no professional way of dealing with clients and no professional way of speaking. They speak slowly and waste your time not understanding half the questions asked, as if they don't have English language education. ABSA is the worst bank to deal with in the country.

ABSA should hire people with customer experience.

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Replies (1)
Absa
Absa's reply30 Sept 2020, 14:28
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***3. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you.  Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,