EXTREMELY BAD SERVICE

On Friday 28/02/2020 my fin choice and fone choice debit orders went off twice. I then phoned absa and reversed only the one set. The following morning I received the below following text; "Dear absa client, several FinChoice debit orders dated 28 Feb duplicated as a result of an Absa system error. Absa bank Ltd reversed these transactions on Sat, 29 Feb at 3pm. Absa apologizes for the inconvenience that this has caused you as a valued Absa client. Queries:***." I can confirm up until now there was no debit order reversed 29 Feb only the one set I reversed 28 Feb 2020. My account are not showing in arrears as absa has given records to finchoice stating I was refunded. This is a serious issue as it affects my account records as well as credit record. I went to an absa branch at vaal mall and I was assisted by 2 *********** ladies. Before I showed them the above text they informed debit orders is not absa's responsibility the company that debits is responsible but the test clearly states it was absa's technical erro. Unfortunately, I could not get their names. A lady by the name of Liezel who overhead everything from her office came to assist as she could hear the 2 *********** ladies has no clue what they were talking about confusing things. The lady assisted me by calling finchoice and fonechoice reporting the issue. As I write to you the issue is still not resolved. Money was debited from my account and incorrect records were given to finchoice and fonechoice. My account still sit under arrears. As soon as this is sorted I am moving all my account with absa to another bank I have never dealt with such incompetence ever in my life. I asked for the branch manager who did not even come.