EXTREMELY bad service

I lost my absa card on Friday.I then went to ABSA in Zevenwacht mall walking quite a distance in the sun to get to the bank. I get there and stood in a long line, Finally I got to speak to the Customer Service teller, she stated that proof of address is required,I then gave her a statement that ABSA sent me in December, she then told me they cant accept something that they sent out to me and stated that I must get proof of address that they didnt send me.So I had to walk all the way back home in the burning sun & back again to the bank and stood in another long line.I gave them the other proof of address, She stated that they couldnt accept that either because it is a \promotional mail"which at that point I was furious because firstly the 1st Teller illustrated that they will accept any proof of address as long as it is within 3 months"