extremely bad service.

Item: Absa
Rating: 1
Author: Lavinia M

applaulling service once again. i logged a claim with ABSA funeral cover on Friday 17/07/2020 and till now i still havent received the payout. i called this morning then was advised that its still in the queue not yet allocated to an assessor. the turn around time for payout ABSA advises 48 hours but not claim is still sitting in queue. does the OMBUDSMAN know that ABSA doesnt follow process or what the promise clients?

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Replies (1)

Absa's replyOfficial

22 Jul 2020, 10:51

Dear Lavinia
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically.

Lebogang Mashiane
Specialist Case Manager
Customer Value Management

Absa's reply22 Jul 2020, 10:51

Official