Extremely Bad Service

Rating: 0 - Poor Service

I am extremely disappointed with the service I have received from Absa Bank. I had an account that was fully settled, and the bank itself issued both a paid-up letter and a closure confirmation. However, I was recently informed that there is still an outstanding balance on the account, which makes no sense. If the account was indeed settled and closed as per the bank's own documentation, how is there an outstanding amount?

I have called multiple times to resolve this issue and was asked to send the closure letter, which I did promptly. Despite this, I am now being told I need to wait for two weeks for reasons that are unclear to me. I fail to understand why this should take so long, especially since all the necessary documents were provided and the account was settled in full.

This situation is extremely frustrating, and I am left feeling helpless as I try to sort out a matter that should have been resolved long ago. I need this issue addressed as a matter of urgency. The lack of clarity and the prolonged waiting period is completely unacceptable.

I would not recommend Absa Bank to anyone based on my experience with their poor customer service.