extreme, i don't care attitude towards clients

today i tried to log on to my account through absa internet banking. On my first attempt after entering my details, and hitting the log in button, it showed my account on hold, on my second attempt, it showed my account was frozen.<br> <br> I consulted with the brits mall branch, the manager assisted me, we tried to access my account via the bank computers, with out success, the manager and staff contacted the various departments, no reason could be found why the account is on hold and frozen. the manager stated that nothing can be done.<br> <br> i phoned the *** number pressed option 3 and 2 and 1 i spoke to a luzuko (time of call 20h16 friday 29 may 2015) when i could not give this person my personal details fast enough i was cut off, i made an attempt to phone back but no body answered.<br> <br> on monday my funds needs to be transfered, to creditors, absa's staff does not care, about the clients, my account is frozen and on hold. i consulted my local branch, and contacted the help line, what am i supposed to do? <br> <br> i feel that a few rotten apples, are bringing down, a great financial institution like absa, with there i don't care attitudes, they should be ****ed out, or sent for retraining.<br> <br>