Extreme bad service

I wanted to use my app on my phone as my son in law paid money in to enable me to purchase medication as I have Covid symtoms and due to my medical condition I am in self isolation. I am not able to log in as my account is locked. Went into absa online and when i capture the code it gives me the message that i entered the the code incorrectly. I again send a mail with no response from absa. This is the captcha code. The mail that i received from Absa instructed me to change my log in password and I do not get any further than the code. I did inform them that I will be going to the branch as requested by them with me being +covid. According to me this is a crime as i will infect staff and customers. So what must I do. I have 7 reference numbers regarding my query and only 1 feedback that I am not able to resolve as explained. I phoned them and was on the line for 42 minutes with nobody in that 42minutes that i can speak to. In the mean time i have to go without medicine aa Absa can lock your accounts as they wish without any notifications. This is not the way to treat your customers in this difficult situations our country and people is going through. This is a crime against humanity.