GB
Guillaume B

1 reviews | Active since Mar 2009

06 Sept 2019, 07:03

Extra costs on vehicle loan

I want to buy a car from relative. the car is 2018 low km model with a factory warranty and maintenance plan. Absa approved my loan but want to asses the car at my cost (few thousand rand), force me to take out a extended warranty (another few thousand rand) and a few thousand rand for service and delivery (what service, what delivery) I buy it from my relative, I will fetch it myself) and then on the quote it list the extended warranty under "value added products chosen by the client" with a comm/leads/binder fee! Apart from having a manufacturer warranty and maintenance plan, I did not choose it, you are forcing me to take it, otherwise I do not get the loan.

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Replies (1)
Absa
Absa's reply06 Sept 2019, 16:07
Official
 Dear Guillaume 
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
  
 Regards
  
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management