LW
Lehlohonolo W

1 reviews | Active since May 2016

02 Jul 2024, 18:38

Extra charges

I have always wondered what the extra charges on my account are, to date, I have never received a reasonable explanation to even justify the charges, ok you sign up for an account and you get charged a monthly fee, in my instance it’s R230 and inclusive in that amount are certain transactions e.g withdrawals etc….but come month end you get these ridiculous unexplained charges, “transaction fees” I mean I get it when you go over your allocated transactions e.g if you get 4 free withdrawals you will be charged extra for any additional transactions above that….in my instance a lot of my transactions are electronic, debit orders and swipes, to date I don’t get why I get charged so much extra, I have been with ABSA for almost a year now and every month I get charged almost double….why??

0
Replies (3)
Absa
Absa's reply03 Jul 2024, 07:57
Official
Dear Lehlohonolo Waterson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
LW
Lehlohonolo W's update30 Oct 2024, 12:02
Reviewer Update
This matter was never resolved instead your agent insinuated that I can’t afford the account and I can move to something cheaper 😆😆😆 when all I wanted was an explanation of what I’m paying for, what are the transaction fees for as well as the admin fee, in any case can my account be closed with immediate effect, I am moving banks and will no longer be needing the services of ABSA, all my debit orders have been moved
Absa
Absa's reply30 Oct 2024, 13:16
Official
Dear Lehlohonolo Waterson Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number to your complaint is C-***9. Kind regards,Group Customer CareRezona Louw