MD
Merlyn D

1 reviews | Active since May 2015

28 Sept 2016, 11:13

Extra Bank Charges Monthly

<p>Good Day</p> <p> </p> <p>After closely looking at my monthly bank statements for the past 6 months I have come to realise that I am being charged extra amounts to the discussed and agreed upon charges for my gold value bundle account.</p> <p> </p> <p>To my knowledge I have on only one occassion exceeded my bundle where by I was smsed and told my free atm withdrawal limit has been reached and I will be charged extra after that.</p> <p> </p> <p>So after closer inspection I have noticed that under my monthly bundle amount of R98.00 there is almost always an additional "admin fee" except for one month this year.</p> <p> </p> <p>According to the 2016 pricing brochure (see attached) I have not exceeded in a way that justifies my account being charged R0.80 - R50.00 extra monthly.</p> <p> </p> <p>I would like to know what these charges are for.</p> <p> </p> <p>Regards</p> <p> </p> <p>Merlyn Davids</p>

0
Replies (1)
Absa
Absa's reply28 Sept 2016, 13:03
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd