KK
Khulekani K

1 reviews | Active since Aug 2021

18 Jan 2022, 10:12

******ion

I feel so ******ed by Absa bank I am really angry and ****ed with the way they have been charging me especially the so called admin fee charges, on the 08/01/2022 I had requested an account closure on the cheque account I am having with them and then the response i got was that there is a negative balance on the account it needs to cleared before they proceed to close it then on the 14/01/2022 when my salary was paid the amount R505 which included the admin fee charge then i respnsed back to the on the same day then they asked to give me my personal informaton in order to proceed with the account closure and i did give them then surprisingly today I am receiving a phone call that my account is overdrawn by R515 and I asked how is that possible after I had recently paid so much money on the 14/01/2022 what Absa is doing is really wrong i had trusted this bank so much I really regret myself for joining it in the first place and I want them to continue with account closure i don't want anything to do with this bank its all about money to them.

0
Replies (1)
Absa
Absa's reply18 Jan 2022, 12:24
Official
Dear Khulekani Khumalo Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number for your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care

Best regards,