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Tiisetso R

1 reviews | Active since Aug 2018

31 Jul 2020, 09:03

Extended relief not working

I received am SMS to apply for an extended payment relief which I accepted on the 16 July but the bank continued to debit my account. I called your collections department and was told that the relief will only be for August and if I reverse my debit order my account will go into arrears.

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Replies (3)
Absa
Absa's reply31 Jul 2020, 10:36
Official
Dear Tiisetso
 
Thank you for bringing this matter to our attention. Kindly provide us with your account number as the ID number seems to be incorrect to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
 
 Regards
   
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,

TR
Tiisetso R's update31 Jul 2020, 11:13
Reviewer Update
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Absa
Absa's reply31 Jul 2020, 12:46
Official
Dear Tiisetso

Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced.  My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***6 .

Kind Regards

Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management 

Best regards,