Expropriation without explanation...

I have been battling with Absa ***** since December last year. An unauthorised transaction took place on the 9th of December 2017 for an online purchase through Gumtree. It was for an amount of R419.00 which may not sound like a large amount of money. That is besides the point. It is my money and I did not authorised this transaction and I work hard for my money - I have never purchased anything on Gumtree in my life and nor would I ever. I went in to the bank to report the matter and they phoned the ***** hotline from a phone in the branch. Since then it has been up and down. I have a reference number - They have promised feedback within 3 to 5 working days on so many occasions, it's just not funny. I have complained on Hello Peter about this matter earlier this year and was then promised feedback. Here we are again, how many months later and still no feedback. I have completed the form and sent it through. I was promised payment. Nothing yet. The way I feel about it is that Absa has allowed my money to be ****** and are doing nothing about it - is that part of their Africanicity philosophy? Expropriation of my money without explanation... Not cool Absa - please sort out my problem! I am begging you now... It's been more than 3 - 5 working months already...