Exploited, disrespected and ******

My name is monare Samson maditsi banking with absa bank for more than 12 years now, I'm owing absa an over draft of around R55 000,still owe a bond, need to pay school fees, electricity and food. So I got paid money from Sars on the 8th of July 2025 an amount of R56 200 on my cheque account ***immediately was deducted all of it, I went to the bank to ask what happened to the funds they told me overdraft took all. A consultant made a call open a case for me case no C***8 gave me a phone I spoke to them telling them of my situation that I still have to pay my bond, school fees, electricity and food and requested a refund, they told me to send a proof that money was from Sars, ITA34 from Sars, make arrangement of payment monthly and a bank confirmation letter., on 8th July 2025 I sent those documents and made arrangements that i will be able to pay R500 per month as already started a cleaning business which need capital to funded, buy machinery, cleaning products and has a potential of making money. they told me it will take 3 to 5 working days,made a follow up on 14th July 2025 by being assisted by the vanderbijlpark branch consultant they told her that they did not receive my documents she scan and sent them again and they said it should reflect by Tuesday 15th late today on the 16th I came to the branch again to make a follow up regarding my refund, I was told the matter is being investigated now the tune has changed I'm losing my patience this people took my money in my account forcefully without my concern please help me get my money back I'm frustrated need to pay my month to month commitment please. The account that money should be paid to is saving account no *** at absa because after taking all my money they closed that cheque account I thank you