EXPLOITATIVE and ********** service: there should be an option for negative stars when it comes to this bank.

I've really been shocked with ABSA's service of late. I wrote to my private banker last week to inform him of my alarm about interest rates hikes set to start in January. He said he would call on Monday to discuss which he failed to do. This has been the final straw.

Even though it is the busiest time of the year, based on ABSA upping credit card rates, the bank's ridiculous fees and underwhelming customer service, especially for a private client of over 2 decades, I opened accounts with Capitec on 22/12 and what a joyous experience - staff are professional and kind (imagine being treated as a VALUED customer - it's a shocking to the system after the way I was treated at ABSA). Even the 'ordinary' monthly interest rate on the credit card is lower than what I am being charged by ABSA. I cannot wait to finally being done with corporate exploitation and lack of care.

The most recent email 'campaign' yet another example of the ridiculous excuse of a banking intuition. A massive monthly price increase of 50%, and they do not even include the link in the emailer but instead make client go search for it on their website AND the instructions are not even factually correct. PLUS the pricing document for the new year is listed as 2025. What competence: https://www.absa.co.za/content/dam/south-africa/absa/pdf/pricing-brochure/2025/2025-benefits-and-pricing-private-banking.pdf

I CANNOT tell how happy I am that their flagrant ineptitude and wildly overpriced services have pushed me to leave in favour of Capitec. I am going to do a happy dance the day I have closed all my Absa accounts. You are a positively abyssal company