JL
Jacquie L
1 reviews | Active since Oct 2015
01 Apr 2022, 10:25
Expensive transaction fees
Hi, I have been charged R571 this morning for digital tran fees. This is ridiculous!!!!!
I would like you to detail my transactions and explain why such an amount. This is *******! We are earning our money honestly and now the bank wants to ***** more from us.
I'm not happy with your charge fees and I'm ready to take it further and give you negative publicity if you dont revert my money back. This is nonsense!
Helpful (0)
Replies (6)0
Replies (6)
Absa's replyOfficial
01 Apr 2022, 11:38Dear Jacquie Loembe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
Absa's reply01 Apr 2022, 11:38
Official
Dear Jacquie Loembe Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards, Group Customer Care Rezona Louw
JL
Jacquie L's updateReviewer Update
01 Apr 2022, 12:52Thank you for your reply dear Rezona. I'm looking forward to that email and conversation.
JL
Jacquie L's update01 Apr 2022, 12:52
Reviewer Update
Thank you for your reply dear Rezona. I'm looking forward to that email and conversation.
Absa's replyOfficial
01 Apr 2022, 15:01 Dear Jacquie Loembe Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw
Absa's reply01 Apr 2022, 15:01
Official
Dear Jacquie Loembe Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw
JL
Jacquie L's updateReviewer Update
01 Apr 2022, 15:23Hi
I have sent you my details as requested via email.
Looking forward for your response
I have sent you my details as requested via email.
Looking forward for your response
JL
Jacquie L's update01 Apr 2022, 15:23
Reviewer Update
Hi
I have sent you my details as requested via email.
Looking forward for your response
I have sent you my details as requested via email.
Looking forward for your response
JL
Jacquie L's updateReviewer Update
02 Apr 2022, 08:25Hi,
This morning I checked my account and there are other charges that have been taken from my account almost R500 again
So Absa wants me to pay R1000 per month of charges? That's ridiculous!!!!
I need this resolved as soon as possible otherwise I will close my accounts with you.
An angry customer
This morning I checked my account and there are other charges that have been taken from my account almost R500 again
So Absa wants me to pay R1000 per month of charges? That's ridiculous!!!!
I need this resolved as soon as possible otherwise I will close my accounts with you.
An angry customer
JL
Jacquie L's update02 Apr 2022, 08:25
Reviewer Update
Hi,
This morning I checked my account and there are other charges that have been taken from my account almost R500 again
So Absa wants me to pay R1000 per month of charges? That's ridiculous!!!!
I need this resolved as soon as possible otherwise I will close my accounts with you.
An angry customer
This morning I checked my account and there are other charges that have been taken from my account almost R500 again
So Absa wants me to pay R1000 per month of charges? That's ridiculous!!!!
I need this resolved as soon as possible otherwise I will close my accounts with you.
An angry customer
Absa's replyOfficial
04 Apr 2022, 09:35Dear Jacquie Loembe Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw
Absa's reply04 Apr 2022, 09:35
Official
Dear Jacquie Loembe Thank you for your posting.
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw
Please refer to our email sent to your email address.
Kind regards, Group Customer Care Rezona Louw