Expensive, Irresponsible and Disappointing

I honestly wish there was a negative star. This has to be by far the worst bank I have ever used.

I posted about this bank a few months ago because I opened an account and after going into the branch an activating the account I was locked out of my account for more than 2weeks. The head office was most unhelpful and after the most annoyingly long process the account was open and I was able to access my funds.

Its has been my third month with this bank and it has been a nightmare of note. The poor service is not even where I could begin to speak to them. the service fees have been at the highest I have ever paid. My troubles with this bank seemed to grow even crazier in the past month. Having been ****** of my cell phone and bank card at the end of October. The account has been locked till 23 November. Yesterday my bank charges came in at R768.95! it has been 2 weeks!!!

Last week an incorrect debit order went off my account for R 1300.00, the amount was reversed back into my account as R54.42. I made 3 calls to the bank who was supposed to get back to me and till now no one is able to tell me where my money has gone. The once consultant claimed it was offline purchases that cleared against the funds? I don't have an overdraft and my account was in a positive balance.

The service just makes me sick. I have lost money to this bank and have been locked out of my accounts numerous times they take absolutely no accountability.

I am now switching banks and I have to go into the branch t close the account and that is even a problem because of the bank close at 3:30pm when the rest of us are at work!