Exorbitant Monthly fees-still not resolved

I am appalled at the lack of service and willingness to attend to customers and take them seriously. I was debited an amount of R195 on the 1st of Feb for monthly banking fees after physically going into the branch to change my banking fee setup and sending ABSA's action line a strew of emails. I was called by someone at the bank but nothing has been done and I am still being charged R195 a month for banking fees? This is outrageous!