Exorbitant Bank Charges continued

<p>I complained about the exorbitant Bank charges that I am charged on my Gold Cheque account with ABSA. I was contacted by the Branch Manager at Oakfields Absa, who tried to explain to me that I have a set rate of R195 per month on my account, which included 35 free transactions, then after this I will pay the charges as per transaction. I told her that i was paying exorbitant rates, and that i don't do so many transactions, I don't draw money at the ATM, and I have debit orders that go off. So i printed my statements to see....and in the last 3 months alone, i haven't had one single 'free' transaction? So where are these so called 'free' transactions that are included in my account? Its ridiculous to say the least! I want my Money back!</p>