Exorbant charges

More than a year ago, me and my wife, pensioners, went into the branch and spoke to a consultant about a more cost effective package, as we are on pension. I recently calculated and, although I cannot remember everything said, this is more than I remember being discussed. WAY MORE. It will be better for me to close my check account and go to another bank. Is this how ABSA treats customers of over 30 years?