Exhausting and Appalling Service

I am exhausted in trying to solve this matter, Absa is not responding to any of my calls, mails or inquiries!!<br> In short the following happened.<br> 1. Since August 2014, I have been trying to rectify this problem.<br> 2. August 2014 Absa added an insurance policy to my motor-payment! After unsuccessful trying to get the documents from them, I paced a complaint on the Absa action line and eventually after more than a year I received the document.<br> 3. August 2015 I had a car accident.- several phone calls and e-mails later with no response I decided to fix my<br> my vehicle myself R92 000.<br> 4. To force action from Absa I started paying short in September 2015.<br> 5.Criszelda called me from Absa, after I explained to her the whole situation, she promised to help me sort out this problem if I pay R4700 into my Absa motor finance account. I did make the payment on the 8/9 March 2016, I send her the proof of payment, where after I never heard from her again! I tried calling her several times, with no luck.<br> 6. On the 31 March I received several calls from Absa, R4700 has been deducted from my cheque account without any authority on the 8 March 2016. I contacted Criszelda again with no response!!