Exemplary customer service

I would like to compliment Vumelo from absa HOC department in the way he dealt with my complaint/claim. I've had issues with my geyser going on for abt 2 years. I was so frustrated that I demanded to speak to a superior. I had demanded he called me before a stipulated time and he delivered on that and called me before the time I demanded. He was outstanding in the fact that he listened to my complaint. He assured me that he will follow up and advise me accordingly which he did. For all the inconvenience, I refused to pay the excess fee which he waivered. He called me when a new set of Plumbers were appointed, when the plumbers were on site , after the plumbers left , a day later to check if all was sorted. When I told him that they hadn't completed the job fully as they were awaiting authorisation from him, then too, he took ownership and resolved this. He followed up with me right until this morning to check if the geyser is in working order. Appreciation also goes out to Dillon plumbers for identifying the problem which numerous others were unable to identify. We need more managers like Vumelo who puts themselves in the customers shoe and not pass the buck onto others n push customers from pillar to post. Thank u Sir, for a job well done. Keep doing what you do best. He listened, provided timeous feedback, treated me fairly, apologized for the inconvenience. I think he has ticked all the boxes of excellent customer service