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Fiona B
1 reviews | Active since Nov 2012
04 Mar 2021, 15:12
Execessive Bank Charges
Someone just paid R100.00 into my account at an ABSA ATM since when is the bank charges R82.20. I sell a product for R100.00 minus the R82.20 gives a whole R17.80. According to your new rates for 2021 the bank charges are R2.00. So how is R82.20 deducted of my account. Time to change banks
Helpful (0)
Replies (3)0
Replies (3)
Absa's replyOfficial
04 Mar 2021, 18:48Dear Fiona
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply04 Mar 2021, 18:48
Official
Dear Fiona
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank .Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is C-***7 ,
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
FB
Fiona B's updateReviewer Update
08 Mar 2021, 20:28Two deposits made on the same day at the same time both had bank charges of R82.20 taken off. I am really not impressed
FB
Fiona B's update08 Mar 2021, 20:28
Reviewer Update
Two deposits made on the same day at the same time both had bank charges of R82.20 taken off. I am really not impressed
Absa's replyOfficial
09 Mar 2021, 12:08Dear Fiona
Thank you for bringing this matter to the attention of Absa bank . Your complaint reference number is C-***7 , and feedback was provided on your personal e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank . Your complaint reference number is C-***7 , and feedback was provided on your personal e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,
Absa's reply09 Mar 2021, 12:08
Official
Dear Fiona
Thank you for bringing this matter to the attention of Absa bank . Your complaint reference number is C-***7 , and feedback was provided on your personal e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Thank you for bringing this matter to the attention of Absa bank . Your complaint reference number is C-***7 , and feedback was provided on your personal e-mail.
Kind Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care
Best regards,