1 reviews | Active since Nov 2016

03 Feb 2017, 16:25

Excrutiatingly poor service. Zero respect. No care attitude.

<p>App**** for a credit card on 13 December of the year 2016. Been to the ABSA Bank Brits Mall branch 5 times for a total of roughly 10 hours. Made 10 phone calls. They give continuous excuses. Sorry card hasn't been printed. Card hasn't been sent. Courier services lost the card. Courier services don't know where the card is. We're offline. Back office is closed. Etc. Etc. Etc. Etc. After 14 years has a client I can confidently say that ABSA has totally lost the plot. 2 Months for a credit card?????????????!!!!!!!!!!!!!!!!!!!!! Useless. It shows a total disrespect towards myself as a client. I will definitely actively search for a different, better serviced bank.</p>

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Replies (1)
Absa
Absa's reply06 Feb 2017, 10:50
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd