Excessive monthly fee and charges on credit card

We are being charged credit card fees which makes up almost R100pm in additional charges not previously there. I already pay R159 per month. This excludes the other charges such as Internet Bank fees, charges on my wife's Silver account etc. We tried numerous times to get to the bottom of these charges. According to ABSA these fees relates to the cost charged monthly for among other things value added features such as Automatic basic travel insurance, MasterCard Moments and Visa Privileges, purchase protection, extended Warranty, a dedicated service line and further discounts in Bidvest Airport Lounges. We did not apply for or request these services. I have contacted ABSA Credit card on *** yesterday to try and get to the bottom of these rogue charges. I spoke with Lushalan Naidoo. This call cost me money. I have tried to get him to log a call and to get a reference. After half an hour with him on the phone he told me that he could not log a request on the system because he is experiencing problems with his computer. Please resolve this nonsense or we will move ALL our business!