Excessive monthly charges **********ly deducted

Hi. I have a Private banking account with ABSA and the policy was that if you are still on a training contract you are meant to be paying R280.00 a month for monthly fees - I STRONGLY recommend you check your bank statements as I noticed on the 3rd of October I've been charged R399.00 since March 2017 with only R80.00 being refunded to me on a monthly basis... So since March 2017 I've been charged R40.00 more a month in these fees. And I've given ABSA 14 working days to correct this but seems like it's not a priority for my private banker or ABSA itself! I've escalated the issue and still no resolution! I've managed to go as far back as October 2015 and since then I have been charged more than the R280.00 in supposed to pay.

Andrew Egbers is my private baker who has done absolutely nothing to assist me with my problem which I notified him on the 3rd of October that my charges are not right and today is the 23rd and still no resolution. I've sent 2 follow up emails and CC'd Jerome Solomon in on the emails and not a single response from Jerome and Andrew just keeps saying they working on the problem! It's pathetic - especially since I'm on their top account but my queries are not prioritized! #ABSA #WORSTSERVICE #TAKINGMYBUSINESSELSEWHERE!