Exceptionally POOR SERVICE

In the last few days I have been trying to celar an inward international payment. I have yet to get through to a human being at the International Banking call center. On average I have been holding for about 30 minutes at a time using my phone airtime listening to your vocie recorded bot! There is no call back facility either! An exceptional banker at your Santon branch has been assisting me to be an intermediary between myself and international banking. Your team leaves me with no option but to close this account within the next few days. I cannot be spending my business hours chasing after poor service delivery.